Refund policy

Changed Your Mind?

We are happy to provide a full refund for any unused / unopened products returned within 30 days of delivery. We ask you to simply cover the cost of shipping (U.S residents will be responsible for covering the customs/duty fees). Only products purchased through our online shop will be eligible for a full refund. If your purchase was made from one of our retailers, your order will be subject to the return policy of that merchant. 

To start a return, you can contact us on our website. We will need your name and order number. Once you have requested a return, we will send you the shipping address and intructions for the return. 

Item Arrived Defective / Damaged? 

We are so sorry to hear your order was damaged upon delivery. Please contact us on our website within 3 days of delivery with photos to show us the extent of the damage. We are happy to send a replacement, or provide store credit. 

Haven't Received Your Order?

Please allow 14 business days for delivery after your order has shipped. If you still haven't received your order within this time frame, please send us an email with your order number and we will happily assist you to find a suitable outcome.

Canadian Orders Sent Back To Us:

Orders sent back to us marked as (usually due to an error in the shipping address provided, denied by the customer, or never picked up) will be fully refunded once we have received the package back to our warehouse - a $20 deductable fee will be applied to the refunded total to cover the return shipping fees charged to us.

U.S Orders Sent Back To Us:

US orders sent back to us marked "undeliverable", "address error", or denied by the customer due to unpaid duty/taxes/fees will be refunded when we receive it back to our warehouse - a deductable of $48 CAD will be be applied to the refunded amount to cover the shipping fees charged to us. Any duty/tariffs charged to us for return processing will also be deducted from the customer refund total. 

Refunds

We will notify you once we’ve received your return. Items opened, used, or tampered with will not be accepted for a refund. If approved, you’ll be automatically refunded on your original payment method less any applicable return shipping fees charged. Some banks take longer to process refunds - please allow 10-12 business days for the refund to show up on your bank/credit statement.